NovaCare offers transportation services to our consumers as part of their homecare package. We provide transport in two major ways:
The feedback we have received is that our transport services are very helpful and convenient.
NovaCare is a Novoacastrian-based company. Most of our transportation is between:
However, we are able to provide transportation outside of these areas too. For example, if you need to visit Sydney or Port Macquarie or beyond, whether for medical appointments or to see family, there’s every chance we can accommodate.
It’s helpful to let us know your plans in advance, we’ll do our best to help.
When you first contact NovaCare, you will be assigned a case manager from our team. Consumers can choose a schedule customised to their liking, this might be
“I visit the shops every Monday and Friday at 10am, I also go to the lawn bowls every second Saturday at 11:30am”.
Existing clients can phone our lovely case managers to put through ad hoc requests such as “The Knights pulled off a miracle and made the finals, I’d like to go to a game next week”.
NovaCare will ask questions about the pick up/drop off location, time and other people we may be meeting to ensure safety and accuracy of each appointment.
Our drivers have the phone number of our consumers and typically phone people shortly before arriving to let them know we’re on our way.
We would love to hear how our transport services can make your life easier.
Please use our contact page to get in touch with us.
The maximum number of people is 12.
We follow all COVID-19 protocols, so at times, this may be less.
When accessing our transport services, people are able to express their preferences in terms of comfort. Some people do not like a bus for varying reasons. In these cases, we can organise a car.
There are other alternative options (such as volunteer programs under the Commonwealth Home Support Program) which are financially more affordable. This option can be considered too.
We would organise an alternative option for a person who is using a wheelchair.
This is often the case for those who book an appointment for the same day. They will ring us and we’ll do our best to make that happen!
I’ve woken up sick or don’t wish to travel today, can I cancel?
Our consumers or their carers can phone us anytime, our phones are available 24/7.
We are experienced in this scenario and will support/reschedule as necessary.
Yes. We do ask for as much notice as possible.
We prioritise the health and wellbeing of our consumers, so deliveries such as food and medicine are critical.